Customer support, rethought

All your marketplace messages.
One place. Answered fast.

E-commerce support is broken. Messages scattered across Amazon, eBay, and Shopify. Customers waiting. Teams overwhelmed. Ellius fixes that.

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Works with: Amazon  ·  eBay  ·  Shopify  ·  Email

The problem

Sound familiar?

Messages everywhere

Your team switches between Amazon, eBay, Shopify, and email all day. Things get missed. Customers fall through the gaps.

Slow replies, lost customers

Every hour without a response is a customer who won't come back. Speed isn't a nice-to-have. It's survival.

No context, no history

Your team replies blind. No order info. No previous messages. Just guesswork — and customers notice.

The solution

Everything in one place.

One inbox

Every message from every channel, in one clean view. Nothing slips through. Your team works from a single queue.

Reply in seconds

Your team gets smart reply suggestions based on the actual query and your product catalogue. Less typing, more closing.

Full customer context

Order history, previous tickets, channel — all visible before you type a word. Confident replies, first time.

Your support team deserves better tools.

Set up in days, not months. No migration headaches.

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